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FAQs

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 PRODUCT FAQs

Q: How long will it take to see results?

A: Most products should be applied for at least 4 weeks before results can be seen.

1. If I stop using my cream will the areas of uneven skin tone return and reappear? 
If you are using our products to reduce the appearance of hyper-pigmented areas (skin that is darker than your natural skin colour), the results will generally be permanent. However, it may be necessary to use small applications from time to time, to maintain the effects of the product. Sun exposure should also be limited to maintain results. We recommend the use of a sun block of SPF 30 or higher 

2. Are the creams safe to use on other areas of the skin other than the face? 
Yes most of our skin creams are suitable to use on other areas of the skin although it is not recommended for use on more intimate areas. We have dedicated creams for intimate areas.

3. How much and how often should I use the product? 
Read the labels for full details but our skin care treatments should usually be applied every day until the desired results are achieved. It may then only be necessary to use 3 times a week to maintain the results. 

4. How long should I use the products for? 
Most products should be used daily until the desired results are achieved - to maintain the results, you will need to keep using at least 3 times a week. 

5. Are the products safe for all skin types and ethnicity? 
Our products are suitable for all skin tones and do not contain any ingredients which are known to irritate or cause an allergic reaction.

6. If I apply a cream or serum on small areas of hyper pigmentation will I end up with areas that are lighter than the rest of my skin? 
These products will only be more effective on areas with a greater saturation of pigmentation and less so on areas with less pigmentation (or melanin production) therefore the overall effect will be a more even skin tone.

7: What combination of products should I use to get the best results and in what order?
Cleanse your skin first of all, then exfoliate. Follow this with your skin lightening/pigment correction treatment & finally apply mosituriser.

 

CUSTOMER SERVICE FAQs

How Long Will It Take To Deliver My Order?

Most orders are shipped within 24 hours from our UK warehouse by 1st Class Mail or Express Courier.* 
International orders are shipped by International 1st Class Airmail.

When dispatched, deliveries within the UK usually take about 2 to 3 business days to arrive
Deliveries to Europe normally take 5 to 7 business days.
Deliveries to other countires outside Europe normally take approximately 7 business days.

 Orders over £100 can, by request, be sent by Royal Mail Special Delivery at no extra cost to you

*Most orders are dispatched the next day but this is not guaranteed.  (In some cases this can take a little longer if an item is out of stock or there is high demand). However, we will always send every order out as soon as possible.

How much do you charge for shipping?

The shipping charge is just £4.95 flat rate for all UK orders. (£6.95 for international orders)

Where do you ship To?

We ship to the UK, Europe, USA, Australia & other selected countries.

How can I contact you?

Our customer services team are available Monday - Friday: 9am - 6pm UK time,
Please feel free to contact us using your preferred method of communication where our team will be happy to help.
 
 
Web-form:

Please click here to complete our simple web-form. We hope to respond to you within less than 8 working hours, however in times of high demand responses can take up to 24 hours.

Telephone:

If you have any service related queries or would like to place an order, you can call us on 0333 200 2532

 

Disclaimer: If you are on any prescription medication or undergoing any cosmetic surgery procedures, we recommend that you consult your GP or Surgeon before using any of the products mentioned above. Any advice provided is based purely on product knowledge and industry experience. It should not be taken as a professional or specialist opinion. If in doubt, please always consult your doctor or skin specialist. 

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