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Covid19 - Important Information

Covid19 - Important Information

On Monday 23rd March 2020 the UK government announced the closure of all non-essential shops, and further measures to keep people at home. As an online retailer of important skincare treatments, we are considered to be providing a key service and thus all production and fulfilment is still operational.

ORDERS & SERVICE

We are continuing to take orders but are experiencing unprecedented demand on many of our stock lines and this may sometimes, impact our ability to process orders as quickly as we would like.

Added to this we are also experiencing some volatile mail delivery times - Royal Mail and courier services are also under severe strain due to increased volumes of home delivery items going through their systems. If your order has been shipped and has not yet been delivered it is probably down to a delay in the mail service. If you do not receive your order after 7 days of shipping please let us know and we will do our best to rectify the situation.

Please be assured that our teams are currently working flat out to deliver your order and in most cases, UK orders are arriving within 3 days. You will receive an update once your order has been dispatched and where appropriate there should be tracking information.

Emails and other communication services are exceptionally busy at this time. If you have contacted us and not yet had a response please accept our apologies - we are doing our best in a very testing environment.

We do hope you understand that we will do everything in our power to deliver your order, and our staff are working flat out to process orders, pack and ship, and respond to your questions, all being mindful of home working and social distancing.