Answers to the most common questions asked by our customers are below. If there is anything you don't see here, please feel free to
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You should find answers to most queries on this page. However, if you need further help, please call us on 0844 544 4689 where a customer service representative will be happy to answer any questions. (Lines open Monday to Friday from 9am to 6pm)
Ordering
How to Order
- If you already know what you want to buy, the easiest way to find it is to type its name in any of the search boxes around the website.
- Alternatively, type a general name (for example, "dry skin") in a search box, or click tabs and links around the website until you discover something interesting. - To get more information about a product, click its name to see its product information page.
- Click the buy buttton to add to to your shopping basket. The Shopping Basket is where you store items you intend to buy. You can always delete items from the Shopping Basket or change the quantity.
- When you've added everything you want to the Shopping Basket, click "View Basket" in the top right-hand corner of the page. - To start filling in the order form, click the "checkout" button. - If you are a new customer, click the "Sign up" button. The e-mail address you provide here will be the only e-mail address we can use to communicate with you about your order, so please double-check it. You must use your own e-mail address, even if you're buying something for someone else.
- Enter your address details and payment information.
- Check the information and when you're ready, click the "Place Your Order" button to submit your order. We'll then send you a confirmation e-mail message.
- You can then check the progress of your order any time by entering your sign-up email address and password.
- Special Promo Codes: Promotional codes & discounts cannot be used in conjunction with any other offer.
Payment Options
Card
Once you've decided what you want to buy, you can choose from the following payment options--and rest assured that your details are safe with us.
We accept Visa, Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, cheques or postal orders (denominated in Pounds Sterling) as payment.
PAYPAL
We now can take payment by paypal.
Your payment card will be debited as soon as the order has been processed.
By Phone
You can place your order over the telephone if you prefer. Please call 0844 544 4689 with your order details.
Cheques
If you'd like to pay by cheque or postal order, send us a personal cheque or postal order in pounds sterling for the total amount of your order (including delivery charge).
Currently we're only able to accept postal orders denominated in pounds sterling or cheques denominated in pounds sterling and drawn from a UK bank.
Paying by cheque slows down your order as we don't send the items to you until your funds clear.
If you're in the UK, paying by personal cheque typically delays your order by about seven to 10 days.
Please make your cheque payable to "Skinlight Cosmetics Ltd" and send to the following address with your order requirements:
Skinlight Cosmetics Ltd
SBC House
Restmoor Way
Wallington
SM6 7AH
Cancelling
If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund
Dispatch & Delivery
We ship to the UK, Europe, Australia & other selected countries.
All deliveries are sent by First Class Mail in the UK & by Airmail abroad.
Nous livrons en France | Wir liefern nach Deutschland | Entregamos a España
Here are the usual delivery times (not guaranteed):
Deliveries within the UK normally take about 2 to 3 working days
Deliveries to Europe normally take 5 to 7 working days
Deliveries outside Europe normally take up to 9 working days
ALL PARCELS ARE INSURED AT NO EXTRA CHARGE!
Special Offers
