- If you already know what you want to buy, the easiest way to find it is to type its name in any of the search boxes around the website.

- Alternatively, type a general name (for example, "dry skin") in a search box, or click tabs and links around the website until you discover something interesting. - To get more information about a product, click its name to see its product information page.

- Click the buy buttton to add to to your shopping basket. The Shopping Basket is where you store items you intend to buy. You can always delete items from the Shopping Basket or change the quantity.

- When you've added everything you want to the Shopping Basket, click "View Basket" in the top right-hand corner of the page. - To start filling in the order form, click the "checkout" button. - If you are a new customer, click the "Sign up" button. The e-mail address you provide here will be the only e-mail address we can use to communicate with you about your order, so please double-check it. You must use your own e-mail address, even if you're buying something for someone else.

- Enter your address details and payment information.

- Check the information and when you're ready, click the "Place Your Order" button to submit your order. We'll then send you a confirmation e-mail message.

- You can then check the progress of your order any time by entering your sign-up email address and password.

If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund

We send orders to addresses in the UK and the EU.

All UK orders are charged £3.95 postage and packaging and are sent in discreet, plain packages . For EU orders outside the UK, the p&p charge is £5.75 We aim to dispatch every order the next working day. Ocassionally an item ordered may be out of stock in which case delivery will take a few days longer. We post all orders under £100 by Royal Mail 1st class. In most cases your parcel will arrive within 1-3 working days. Orders over £100 are sent by Royal Mail Special next day delivery at no extra cost to you.

We are proud of the quality of our products and highest possible level of service, we strive to make sure you are completely satisfied. The products that we sell are manufactured under strict quality controls. Occasionally though, we know you may want to return items, so below is our returns policy.

All of our products come with a 30 day money back guarantee. So you can shop with complete peace of mind. If for any reason, you are not totally satisfied with your purchase, just return it unopened within the 30 days for a full NO QUIBBLE refund or exchange. (p&p costs not included). This does not affect your statutory rights. Unfortunately, for reasons of hygiene, we cannot replace any products that have been opened or used, unless they are faulty. Your request to cancel must be made in writing (e-mail) within 30 working days from the day after delivery. You are required throughout the period prior to return to retain the goods and take reasonable care of them. If you wish to return an item please contact us by e-mail so we can arrange the return. We will issue a full refund on the price paid for the item within 30 days of cancellation after the item has been received by us.

You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than received damage. You can always return items if they are defective. Please see "To return an item" below for details of how to return defective items to us.

To return an item, please wrap the package securely and send the package to the address on your packing slip. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all accompanying parts and literature. Then send the package to the address on your packing slip.

For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.

Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "Sign Up ". From there, you will be able to register with us. You will also be able to register during your check-out process. Then you can log-in at any time with your email address and password.

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Is it safe to order on your website?

Yes, it is very safe. Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

All orders are processed by our payment partner Worldpay who are part of The Royal Bank of Scotland. The process is very secure and your card details are encrypted and are not stored anywhere on our systems. See www.worldpay.com for more information.

Our WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data