null

Service FAQs

Service FAQs

Welcome to the SkinLight Service FAQ page — your quick reference for everything related to orders, payments, shipping, returns, and customer support.

If you don’t find the answer you’re looking for, you can contact our support team for help.

Ordering & Payment

▸ How can I place an order?

You can place your order directly through our website. Simply:

  1. Browse our product range.

  2. Add your chosen products to the cart.

  3. Complete our secure checkout process.

We’ll send you an order confirmation email right after you complete your purchase.

▸ What payment methods do you accept?

We accept:

  • ? Credit & debit cards (Visa, Mastercard, Amex)

  • ?️ PayPal

  • ? Apple Pay & Google Pay (where available)

  • Klarna

All payments are processed securely. We never store your card details.

▸ Can I change or cancel my order after placing it?

If your order hasn’t been dispatched yet, we’ll do our best to amend or cancel it.
Please contact us as soon as possible at info@skinlight.co.uk with your order number.

Once an order has shipped, we’re unable to make changes.

? 2. Shipping & Delivery

▸ Where do you ship to?

We currently ship to:

  • ?? United Kingdom (mainland)

  • ? Selected international destinations (see shipping page for details)

▸ How much does shipping cost?

  • Standard UK Delivery: £4.95 (Free on orders over £75)

  • International Delivery: £6.95

▸ How long will my order take to arrive?

  • UK orders: typically delivered within 2–5 working days.

  • International orders: usually arrive within 7–14 working days, depending on customs clearance.

Once your order is dispatched, you’ll receive a tracking link via email.

▸ How do I track my order?

You can track your order by:

  • Clicking the tracking link in your dispatch email

  • Logging in to your SkinLight account and viewing your order history

If you haven’t received your tracking information, contact our support team.

Returns & Refunds

▸ What is your returns policy?

We want you to love your SkinLight products.
If you change your mind or aren’t fully satisfied, you can return unopened, unused items within 14 days of receiving your order.

  • Items must be in original, sealed packaging.

  • Customer is responsible for return postage unless the item is faulty.

▸ How do I return a product?

  1. Email info@skinlight.co.uk with your order number and reason for return.

  2. We’ll send you return instructions.

  3. Once we receive and inspect the product, we’ll process your refund.

Refunds are usually completed within 5–7 working days of receiving your return.

▸ What if my item is damaged or incorrect?

If your product arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and a clear photo.
We’ll resolve it quickly with a replacement or refund.

Discounts, Promotions & Loyalty

▸ How do I use a discount code?

At checkout, enter your promo code in the “add coupon” box and click Apply.
If the code is valid, the discount will be deducted from your total.

▸ Can I use more than one discount code?

Only one discount code can be applied per order.

▸ Do you offer loyalty rewards?

Yes, we have a loyalty rewards scheme - click here

Contact & Support

▸ How can I contact customer support?

▸ What are your customer service hours?

We’re available:

  • Monday to Friday: 9am – 9pm (GMT)

  • Weekends & bank holidays: 9am - 6pm (emails will be answered next business day)

Additional Tips

  • Please double-check your shipping address before completing checkout.

  • Keep your order number handy when contacting us - it helps us assist you faster.

  • If you have questions about products or usage, visit our Product FAQ or How-To Guides.